FAQ

  1. What is TeamWatch?
    TeamWatch is an Internet based streaming video service provided by Pajama Channels. This service allows college sports fans to experience home games from their computer for a low subscription price. At this point we are running a pilot program focused on the Devils basketball teams.
  2. Who delivers and supports TeamWatch?
    Pajama Channels, a company of the Sarnoff Corporation. Visit www.pajamachannels.com for more information.
  3. How do I sign up for TeamWatch?
    At fdu.PajamaChannels.com you can sign up right from the homepage.
  4. What is the encode rate (kbps) for your streaming video?
    500Kbps - 500Kbps.
  5. Will I be able to get a Video feed with a school-specific TeamWatch Subscription for away games?
    School-specific TeamWatch subscriptions generally do not generate away game video feeds.

Subscription Access FAQ

  1. Can I access my subscription from any computer, anywhere at anytime?
    Yes. As long as the computer meets the system requirements and has internet access with at least 500kbps bandwidth for Video, then you can login with your registered name and password to access your subscription from anywhere at anytime.
  2. How long until games are archived? How long are the archived?
    The archives should generally be available within 24 to 48 hours of the game (subject to school(s) discretion and/or tape delay exceptions e.g. school / conference not releasing footage). Games will be archived for 2 weeks.
  3. I am trying to sign up online but I am having problems.
    Please contact customer service at customersupport@pajamachannels.com.
  4. I am trying to sign in to my subscription but my password is invalid.
    Please be sure to type your password exactly as you entered it. Passwords are case sensitive. Also, make sure the CAPS LOCK key is NOT on. If you are still have problems signing in, email customer service at customersupport@pajamachannels.com.
  5. I am a paid subscriber but I cannot access any content.
    Please contact customer service at customersupport@pajamachannels.com.
  6. How do I retrieve my password?
    Please email customer service at customersupport@pajamachannels.com. or click on the "forgot your password" link on the log-in page
  7. How do I cancel my subscription?
    Please email customer service at customersupport@pajamachannels.com.
  8. How much does TeamWatch cost?
    Our initial pilot price is $25 for the entire FDU Devils Basketball season. When we launch the full program, we anticipate that annual subscriptions will be around $100.

Billing Information FAQ

  1. Can I use a debit card to sign up?
    Yes. You can sign up online using your debit or credit card.
  2. How do I cancel my subscription?
    Annual subscriptions are billed prior to the start of each season. You can cancel your subscription by emailing customer service at customersupport@pajamachannels.com.
  3. What is the TeamWatch refund policy?
    TeamWatch will honor any refund request for an unused seasonal subscription made within 10 days of purchase. Please email customer service at customersupport@pajamachannels.com.

Technical Troubleshooting FAQ

  1. Which Media Player do I need to play media on TeamWatch?
    • Windows 2000 SP4 - WMP Version 9
    • Windows XP SP2, XP Media Center 2005: WMP Version 10
    • Macintosh: Quick Time 6.5 or higher with the Flip4Mac plug-in
  2. What are the system requirements?
    • Processor: Intel Pentium IV 1GHz (or equivalent)
      • Operating System: Windows 2000 SP4, Windows XP SP2, XP Media Center 2005
      • Browser: Microsoft Internet Explorer 6.0 and 7.0
      • 512 MB RAM
      • 16-bit sound card and speakers
      • 65,000-color video display card
      • Internet connection: High Speed Broadband Connection at least 500kbps
      • Web browser (see above); cookies enabled
      • Media Player: Windows Media Player (Windows 2000) 9 and (Windows XP) 10
      • Minimum Screen Resolution 1024 x 768
    • Macintosh:
      • Operating System: MAC OS X 10.4.2 or higher
      • Browser: Safari 2.0 or higher (Safari 3.x Beta is NOT supported) (JavaScript must be enabled)
      • 512 MB RAM
      • 16-bit sound card and speakers
      • 65,000-color video display card
      • Internet connection: High Speed Broadband Connection at least 500kbps
      • Web browser (see above); cookies enabled
      • Minimum Screen Resolution 1024 x 768
      • Flip4Mac plug-in (by Telestream - free download): With Flip4Mac, you can play Windows Media files (.wma and .wmv) in QuickTime Player and view Windows Media content on the Internet using a web browser
    • Flip4Mac System Requirements:
      • QuickTime 6.5 or higher
      • The Flip4Mac plug-in may be downloaded at the following link: http://www.microsoft.com/windows/windowsmedia/player/wmcomponents.mspx
      • Click on "Free Download" button and then click on the "Download" button.
      • We recommend that you review the Flip4Mac download and installation instructions on the same page as the Download button before downloading.
  3. How do I launch a Full-Screen version of the video being played?
    • Double-click on the video to view the video in Full-Screen mode.

      Note: There is no current support for the full screen mode for the Macintosh.
  4. I've double-clicked the video being played and Full-Screen mode doesn't display. Why isn't this working?
    Some computer manufacturers disable Full-Screen mode (e.g. double-clicking the video) by default.

    To Re-enable Full-Screen mode:
    • Load Windows Media Player
    • On the menu bar, select "Tools" then "Options"
    • In the Performance Tab, select the "Advanced" button
    • Ensure "Enable full-screen mode switch" is selected
    • Click the "OK" button
  5. How do I set the optimal configuration for my Media Player?
    • Optimal configuration for Windows Media Player
    • Open the Windows Media Player in stand alone mode
    • Pull down the Tools menu of your Windows Media Player (you may have to maximize the player window to access the Tools menu)
    • Select Options
    • In the Player tab, be sure the "Download Codecs Automatically" box is checked.
    • Also, be sure the "Connect to the Internet (overrides other commands)" box is checked.
    • In the Performance tab, in the Connection Speed category, select Choose Connection Speed
    • In the Connection Speed drop down menu, choose the speed proper to your Internet service.

      Note: For TeamWatch video, the speed must be higher than 500Kbps. If you do not know your connection speed, contact your Internet Service Provider
    • Select the Network tab
    • Uncheck the two Streaming Protocol circles: Multicast and UDP. Leave TCP and HTTP checked. (You can also try and uncheck TCP.)
    • Click Configure
    • Change the Proxy Setting to Do Not Use a Proxy Server
    • Click OK to the Configure Protocol window
    • Click Apply
    • Click OK to the Options window
    • Optimal configuration for QuickTime on the Macintosh
    • Open the QuickTime Player in stand alone mode
    • Pull down the QuickTime menu and select QuickTime preferences
    • Under the browser tab make sure "Play movies automatically" and "Save movies in disk cache" are checked
    • Under the streaming tab set the speed to 768kbps DSL/Cable
    • Check "Enable instant on" box
    • Close the QuickTime preferences
    • Flip 4Mac - Accept all default settings with Flip4Mac
  6. What should my Pop-up Blocker settings be?
    • Pop-up Blocker turned OFF - some applications, such as the Media Player are launched in separate pop-up windows. You may not be able to launch these applications properly if you have Pop-up Blocker turned on
    • Your computer may have 3rd party pop-up blockers in addition to your browsers pop-up blockers that will also need to be disabled
    DISCLAIMER REGARDING CHANGING YOUR COMPUTER'S CONFIGURATION:

    Changing configurations of your computer is done at your own risk. In no event shall Pajama Channels be responsible or liable for any damage, failure, interruption or error to your computer and/or software or operating system with respect to any changes made based on the above suggested configurations.
  7. How can I improve the quality of my video feed?
    If the media player continues to buffer or reconnect or shows only a frame-by-frame "choppy" feed, then there may a problem with the bandwidth or you may need to clear your browsers cache. Our broadcasts are streamed at 500Kbps and above, and your bandwidth must be consistently pulling over 500Kbps to receive a high-quality video feed. First, test your bandwidth. For an accurate reading, use a reliable bandwidth-testing website (such as http://tech.msn.com/speedtest.aspx). Bandwidths continually fluctuate, especially with a wireless connection, so perform two or more tests. Again, the recommended bandwidth for video is 500Kbps and above. A user connecting below 500Kbps may get the video, but will likely experience choppy feeds. If you are not consistently testing above 500Kbps, you may want to contact your Internet Service Provider. Note: TeamWatch does not support any specific bandwidth-testing website.

    Verify Your Bandwidth, Running a Bandwidth Test
    • Open a fresh browser window and go to http://tech.msn.com/speedtest.aspx
    • Go to INTERNET SPEED TEST and enter your area code in step #1
    • Go to #2 CHOOSE YOUR CURRENT CONNECTION TYPE and fill in the applicable circle
    • Click on the TEST IT button
    • The Bandwidth Meter will return your available bandwidth in RED with a number and the word YOU
    • The number in RED is your available bandwidth. If under 500kbps, please contact your ISP Be sure your Windows Media Player bandwidth is set properly
    • Open the Windows Media Player in stand alone mode
    • Pull down the Tools menu of your Windows Media Player (you may have to maximize the player window to access the Tools menu)
    • Click on the Performance tab
    • Set the Connection Speed to the appropriate value as per your diagnostic test
    • Click Ok
    • Click Apply and Ok to close the Windows Media Player Clear out your browser's cache by deleting Temporary Internet files
    • Close out of All Access and start a fresh browser window
    • Pull down the Tools menu and select Internet Options
    • Make sure you are in the General tab
    • Click Delete Files. (Click OK in the Delete Files pop up window)
    • Do not check the "Delete offline connect box"
    • ***Your mouse pointer may turn into an hourglass (while cleaning temp files) if you have not done this in while. If this happens, wait for the mouse pointer to return
    • Click OK
    On a Mac:
    • Clear the Browser cache
    • Set the bandwidth speed in QuickTime to 768 kbps - Refer to Technical FAQ #7
    • Run a bandwidth speed test to ensure your bandwidth is at least 500kbps
    • Use the following link for a bandwidth speed test http://tech.msn.com/speedtest.aspx